Shippping Policy

Shiny Pet Store
Website: https://shinypet.store/
Email: support@shinypet.store

Overview

At Shiny Pet Store, we aim to deliver your pet accessories quickly and securely. This Shipping Policy explains our processing times, delivery estimates, and important shipping information.

Order Processing Time

Orders are processed Monday to Friday (excluding public holidays).

Cut-off time: 1:00 PM

• Orders placed before 1:00 PM will be processed the same business day.

• Orders placed after 1:00 PM will be processed the next business day.

Once your order has been dispatched, you will receive a confirmation email.

Delivery Time

Estimated Delivery: 1–3 Business Days

Please note:

• Delivery times are estimates, not guarantees.

• Delays may occur during busy periods, public holidays, or due to courier issues.

• Delivery times begin after order processing.

Shipping Areas

We currently deliver to available service areas as specified at checkout.

If you are unsure whether we deliver to your location, please contact us at support@shinypet.store before placing an order.

Shipping Costs

Shipping costs (if applicable) will be clearly displayed at checkout before you complete your purchase.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched. This allows you to monitor your parcel’s progress.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Shiny Pet Store is not responsible for:

• Delays caused by incorrect addresses

• Parcels delivered to incorrectly provided addresses

Additional charges may apply for re-delivery.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe:

• Check your tracking information

• Contact the courier (if tracking provided)

• Contact us at support@shinypet.store

We will assist you in resolving the issue as quickly as possible.

Damaged Parcels

If your parcel arrives damaged:

• Take clear photos of the packaging and product

• Contact us within 48 hours of delivery

• Include your order number in your email

We will arrange a replacement or appropriate resolution.

Contact Us

For all shipping enquiries:

Shiny Pet Store
Website: https://shinypet.store/
Email: support@shinypet.store