Refund / Return Policy

Refund and Returns Policy

Shiny Pet Store
Website: https://shinypet.store/
Email: support@shinypet.store

Overview

At Shiny Pet Store, we want you and your pets to be completely satisfied with your purchase. If you are not happy with your order, this policy explains your rights and how returns and refunds work.

14-Day Cooling-Off Period

Under UK consumer law, you have the right to cancel your order within 14 days of receiving your item for a full refund.

To qualify:

You must notify us within 14 days of delivery
Items must be unused and in original condition
Products must be returned in original packaging

To request a return, email us at support@shinypet.store with your order number.

Eligibility for Returns

To be eligible for a return:

The item must be unused and in resellable condition
The item must be in its original packaging
You must provide proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return unless faulty:

Opened pet grooming products
Personalised items
Clearance or sale items
Used pet bedding or accessories

Faulty or Damaged Items

If your item arrives damaged or faulty:

Contact us within 48 hours of delivery
Provide clear photos of the issue
Include your order number

We will arrange a replacement or full refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked service
We are not responsible for lost return parcels

Refund Process

Once we receive and inspect your return:

You will be notified by email
Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method

Please note that your bank or payment provider may take additional time to process the refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please email us at support@shinypet.store.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your card provider
Contact your bank

If the issue persists, contact us at support@shinypet.store.

Contact Us

For all return and refund enquiries: